Frequently Asked Questions about Close-Up v6.5
This document answers questions regarding Close-Up v6.5, including general hardware requirements, features, compatibility, error messages, and interface issues.
If after reading this collection of FAQs you still find your question(s) unanswered, send us a message letting us know what questions and answers you'd like to see added to the page. Direct these questions to techsupport@norton-lambert.com
The FAQs were last updated Wednesday, October 7, 1998.
Question 1: How do I find out my modem configuration information?
Question 2: Why can't I get Close-Up to work with my Winmodem or PCI-based modem?
Question 3: How do I manually Configure Close-Up with my modem?
Question 4: My modem is not in the Close-Up V6.5 modem list. What should I do?
Question 5: Why do I get the error message "Close-Up keyboard driver not started during Windows initialization" when I load Close-Up Host through Windows 95?
Question 6: Why does Windows 95 lock, fail to boot up, or give me an error message when loading Close-Up 6.5 host?
Question 7: Why does Close-Up Remote lock (at the "Please Wait" screen) when I start it from within Windows?
Question 8: Why isn't Close-Up Setup detecting my modem?
Question 9: Why do I keep getting the "Load once, Load always" or Host Configuration Menu each time my PC boots into Windows 95?
Question 10: Why do my colors look different in Windows when I load the Close-Up Host program?
Question 11: How do I change the number of rings my host waits for before it answers the line?
Question 12: Why won't the IBM Mwave modem in my Thinkpad laptop work when I'm in Windows 3.x? It works fine in DOS, but as soon as I start Windows I can't dial out as a Remote. I also cannot maintain a connection in Windows when I'm using my Thinkpad as a Host.
Question 13: Does Close-Up support Windows NT or Windows CE?
Question 15: Why can't I get any further than the message "Establishing Communications, Please Wait" when I'm trying to make a connection?Question 16: Why do my keystrokes take a long time to show up on the screen when I'm connected to a Close-Up Host?
Question 17: Why do I keep getting "Timeout Errors " during file transfers?
Question 18: Why does my Close-Up Task Files get an unexpected disconnect when the first Send or Fetch command is attempted?
Question 50:How do I know if the Close-Up references in the System.ini file are correct?
or Close-Up System.ini Reference GuideCopyright 2001, Norton-Lambert Corporation. All rights reserved.